Frequently Asked Questions
Everything you need to know about your Matte Collection experience.
How long will it take for my order to ship?
Orders are typically processed within 2-3 business days. Standard shipping within the US takes approximately 5-7 business days, while international shipping times vary by destination.
What is your return policy?
We accept returns on unworn items with original tags and hygiene liners intact within 30 days of delivery. Please note that for hygiene reasons, some items like swimwear may have specific restrictions.
How do I know which size to order?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for the most comfortable fit.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are unable to make modifications or cancellations.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and estimated delivery times will be calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Afterpay and Klarna.